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Welcome to www.subtractframe.com. Subtract Frame respects your privacy and we are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting and consenting to the practices described in this privacy policy.

USE AND COLLECTION OF INFORMATION

Subtract Frame collects customer information in an effort to improve our customers shopping experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail and postal address and credit card numbers that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes or promotion. Subtract Frame may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order. We may also contact you with marketing and promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at service@needsupply.com. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience.

To serve you better and improve our performance, we may combine information you give us online and in our store. We may also share your information with our affiliates and with third party service providers that provide support services to us or that help us market our products and services. We may also disclose your information when you ask us to do so or when we believe it is required by law. In the unlikely event of a sale of some or all of our business, Subtract Frame may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

You can always review, update and remove your personal information by logging into the website and accessing your account. Please email service@needsupply.com if you need assistance with reviewing, updating or removing your personal information. When you update your personal information, we may keep a copy of the prior version for our records.

Subtract Frame may store some information on your computer in the form of a “cookie” or similar file. These files allow us to tailor our website to reflect your listed or historical preferences. Most web browsers allow web users to exercise control over such files on their computers by erasing them, blocking them, or notifying the user when such a file is stored. Please refer to your browser’s instructions to learn about those functions. Please note that if you disable or delete these files you may not have access to certain features and services that make your online experience more efficient and enjoyable. These and other technologies also allow delivery of advertising that directly relates to offers that may be of interest to you. If, however, you’d prefer not to receive relevant banner advertisements, you may opt out at any time by visiting www.networkadvertising.org/managing/opt_out.asp.

 

Subtract Frame also uses other methods of automatic collection to determine information about visitors to our website, including your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

SECURITY

Subtract Frame works to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit. While we implement these and other security measures on our site, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

CHILDREN

The Children’s Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. Subtract Frame is not directed at children under 13, and does not knowingly collect any personal information from children under 13.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may review and revise our privacy policy.  We reserve the right to change our privacy policy at any time and to notify you by publishing an updated version of the policy on the Subtract Frame website.

 

Last updated:  5/23/2014

What payment methods do you accept?

Subtract Frame accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Please note a  7.5% sales tax is only applicable to merchandise shipped to a California address.

What time does my order have to be submitted by in order to ship out today?

Orders placed Monday through Friday by 12:00 pm PST (excluding holidays) are shipped the same day. Orders placed after 12:00 pm PST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.

How is tax calculated in my order?

Orders shipping to California will be charged sales tax.

Are Gift Cards available?

SUBTRACT FRAME Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found by clicking here. Online Gift Cards are only redeemable online.

To use your SUBTRACT FRAME gift card you must be logged in to your account. Enter your code into the “Gift Card” section found on the left hand side of the screen. Once you enter your code the Gift Card amount will be applied to your account as Merchandise Credit, available for you to use on any following transactions. During your next checkout process you will be asked if you would like to apply your Merchandise Credit to your order.

What are your shipping rates?

 United States

Shipping Service Shipping Time Rate
Standard 3-7 business days $7.95
Free Standard 3-7 business days Orders of $75 or more
Expedited 2-3 business days $4.95 on orders of $75 or more
Two Day 2 business days $15.00
Next Day 1 business day $30.00

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail.

 International

 Shipping Service Shipping Time Rate
 Standard (No Tracking) 7-14 business days $15.00
Free Standard (No Tracking) 7-14 business days Orders of $150 or more
Priority 6-10 business days $25.00
Express 3-5 business days $40.00

 

International Standard does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Priority or Express option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by DHL or USPS and are not necessarily guaranteed.

† International Express is not available to Czech Republic, Russia and Ukraine.

How can I return an item I have purchased?

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online merchandise credit or refund less the shipping charges. Please return items in original condition (unused) with the tags attached. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Domestic Returns

A pre-paid SmartLabel® by Newgistics has been included with your package to make your return process easier. If for some reason a label was not included with your shipment, you can create your own Newgistics SmartLabel®.

Make sure to include the original invoice or returns form with your return.
No postage is required and a return shipping cost of $7.95 will be deducted from your refund or billed to your credit card.
Track your Newgistics SmartLabel® return status here: http://needsupply.com/trackmyreturn
Please note: You may also send a return without a Newgistics SmartLabel® via any other trackable service at your expense.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.

Make sure to include your invoice or returns form when mailing your return to the address below:

Subtract Frame
438B Guerrero Street
San Francisco, CA 94110
Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

How long will it take to receive my refund after I shipped my return?

The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

I misplaced my prepaid return label that came with my purchase. What should I do?

You can contact our customer service team at info@subtractframe.com and we will be more than happy to send you a new return label via email.